Support
Managing your subscription
Subscriptions are billed by Apple, so they are cancelled through Apple rather than through us. On your iPhone open Settings, tap your name, then Subscriptions, and choose Nutrivo. Cancelling at least 24 hours before the end of the current period stops the next payment. If you cancel during a free trial you are not charged at all, and you keep access until the trial ends.
I paid but the app still asks me to subscribe
Open the subscription screen in the app and tap Restore purchases. This re-checks your Apple ID for an active subscription. Make sure you are signed in to the same Apple ID you bought it with. If it still does not unlock, email us and include the Apple ID email you used.
Refunds
Apple processes all refunds for purchases made through the App Store. Request one at reportaproblem.apple.com. We are not able to issue refunds ourselves.
Apple Health
Nutrivo reads your daily step count to estimate calories burned. It never writes anything back to Health. You can revoke access at any time in Settings → Privacy & Security → Health → Nutrivo.
Deleting your account and data
Email us from the address on your account and we will delete it, along with your food, weight and exercise history, within 30 days. Deleting your account does not cancel an active subscription — cancel that in Settings as described above.
Accuracy
Nutrition values come from public food databases and from AI analysis of photos, and are estimates. Nutrivo is not a medical device and does not give medical advice. Speak to a qualified healthcare professional before changing your diet.